Section 01
Introduction
This Shipping Policy outlines the terms, procedures, and conditions for shipping artworks purchased through Auria Art House, operated by Link2Trade Ventures LLP, a Limited Liability Partnership registered in India with its principal place of business in Mysore, Karnataka.
We are committed to ensuring that every artwork reaches you safely, promptly, and in perfect condition. Please read this policy carefully before placing your order.
Registered Office
Link2Trade Ventures LLP, 270, 5th Main, 3rd Cross, H Block, Ramakrishnanagar, Mysore, Karnataka – 570002, India
Section 02
Shipping Coverage
Domestic Shipping (India)
We ship to all serviceable pin codes across India, including:
- All major cities and metro areas
- Tier 2 and Tier 3 cities
- Rural areas (where courier services are available)
- Union Territories
If your area is non-serviceable, we will notify you promptly and offer alternatives including a full refund, alternative delivery arrangements, or holding the order for future shipping expansion.
International Shipping
International shipping is currently being evaluated and may be available to select countries subject to customs regulations and additional documentation requirements. Please contact us at team@auriaarthouse.com for international shipping enquiries before placing an order.
Please Note
We cannot ship to countries under international sanctions, locations with import prohibitions on artworks, or areas with unreliable customs infrastructure.
Section 03
Shipping Partners
We work with trusted courier and logistics services to ensure reliable and careful delivery of your artworks:
- Shiprocket — our primary logistics aggregator for domestic shipments
- Delhivery
- Blue Dart
- India Post
- Professional Couriers
- Specialised art logistics providers for high-value shipments
Our courier partner for each shipment is selected based on destination, artwork dimensions and weight, delivery timeline, special handling needs, and cost optimisation. The selection is made automatically through Shiprocket for most orders.
Tracking
- Tracking number provided via email within 24 hours of dispatch
- Real-time tracking available through the courier website or our platform
- Email and SMS notifications for key status updates
Section 04
Processing & Delivery Time
Processing Time
| Order Type |
Processing Time |
| Standard artworks |
1 – 3 business days |
| Custom / commissioned |
7 – 21 business days (communicated at purchase) |
| Festival / sale seasons |
Add 2 – 3 business days |
Artists must dispatch sold artworks within 7 business days of receiving their order confirmation and shipping label. Failure to dispatch may result in automatic cancellation and a full refund to the buyer.
Estimated Delivery Time (after dispatch)
| Destination |
Standard |
Express |
| Metro Cities |
3 – 5 business days |
1 – 2 business days |
| Tier 2 Cities |
5 – 7 business days |
3 – 4 business days |
| Tier 3 & Rural Areas |
7 – 10 business days |
5 – 7 business days |
| International |
10 – 21 business days |
Subject to customs |
Important
All delivery timelines are estimates, not guarantees. Delays may occur due to weather, natural disasters, courier partner issues, incorrect addresses, or customs clearance. We are not liable for delays beyond our reasonable control.
Business Days
Business days are Monday through Saturday, excluding national and state public holidays. Sundays are not counted as business days.
Section 05
Shipping Costs
Shipping costs are calculated automatically at checkout based on artwork dimensions, weight, destination pin code, selected delivery speed, insurance value, and any special handling requirements. All charges are displayed before payment — there are no hidden fees.
Free Shipping
Free shipping may be offered on orders above a specified value, during promotional events, or for selected artworks. Terms of each promotion apply and will be clearly displayed on the listing or at checkout.
Multiple Items
- Combined shipping is applied where possible
- Orders from multiple artists may be shipped separately
- Shipping cost is optimised automatically at checkout
Section 06
Packaging & Handling
Every artwork is carefully prepared for transit. Artists are responsible for appropriate packaging in line with the following standards:
Standard Packaging
- Bubble wrap and foam cushioning around the artwork
- Corner protectors for framed works
- Rigid cardboard backing for canvases and prints
- Moisture-resistant outer covering
- Sturdy corrugated outer box, sealed and reinforced
- Fragile stickers and handling instruction labels
Special Handling (Delicate & High-Value Items)
- Double boxing with extra cushioning layers
- Wooden crates for large or extremely fragile works
- Climate-controlled or moisture-sealed packaging where necessary
- Mandatory insurance for artworks valued above ₹50,000
- White-glove delivery available as a premium option
Artist Responsibility
If an artwork is damaged in transit due to inadequate packaging by the artist, the artist bears full responsibility. Artists are required to pack artworks to the above standards before handoff to the courier.
Environmental Commitment
We encourage the use of recyclable packaging materials, minimal excess packaging, and eco-friendly cushioning wherever possible.
Section 07
Delivery Process
Standard Delivery
- Signature required upon acceptance
- Delivery to the address provided at checkout during business hours (9 AM – 7 PM)
- Up to 3 delivery attempts; notice left if recipient unavailable
- Package returned to origin facility if all attempts fail
Recipient Requirements
- An adult (18+) must be present to receive the package
- Photo ID may be required for high-value deliveries
- Inspect outer packaging before signing the delivery receipt
- Note any visible damage on the receipt at the time of delivery
- Photograph any damage immediately upon discovery
Tip
If you notice outer packaging damage, you may accept the package with a written note of the damage on the delivery receipt. Report to us within 48 hours with photographs.
Section 08
Address & Information
You are responsible for providing a complete and accurate delivery address at the time of purchase. A valid address includes: full name, house/flat number, street and locality, city, state, pin code, and a working mobile number.
Address Changes
| Timing |
Process |
Charges |
| Before dispatch |
Contact support immediately |
No charge; may delay processing |
| After dispatch |
Contact courier directly; we assist in coordination |
Additional charges may apply |
Re-shipping due to an incorrect address provided by the buyer will incur new shipping charges. We are not liable for non-delivery arising from an inaccurate address.
Section 09
Failed Delivery & Returns to Sender
Packages may be returned to sender if the recipient is unavailable after 3 delivery attempts, the address is incomplete or incorrect, delivery is refused, or there are access or security issues at the delivery location.
Resolution Options
- Correct the address and reship (new shipping charges apply)
- Return artwork to the artist and receive a refund minus original and return shipping costs
- Hold at the courier facility for self-pickup (if available)
Charges on Failed Delivery
Original shipping charges are non-refundable. Return shipping costs are deducted from any applicable refund. The exception is where failure to deliver was caused by an error on our part.
Section 10
Damaged Shipments
How to Report Damage
- Inspect packaging before signing the delivery receipt
- If visibly damaged, refuse delivery and note it on the courier's records
- If damage is discovered after opening, photograph both the packaging and artwork
- Report to us at team@auriaarthouse.com within 48 hours of delivery
- Retain all original packaging materials — they are required for courier inspection
Resolution
We investigate all damage claims in coordination with the courier partner. Resolution is typically completed within 7–10 business days. Options include a full refund (including shipping), free replacement shipment, partial refund for minor damage, or repair assistance where feasible.
Section 11
Insurance & Liability
Shipment Insurance
- Basic transit insurance is included for all domestic shipments
- Covers loss and damage up to the declared artwork value
- For artworks valued above ₹50,000, enhanced insurance is mandatory and arranged by us
- Additional premium insurance is available on request
Our Liability
Our liability is limited to the insurance coverage amount for loss or damage in transit, subject to investigation. We are not liable for delays caused by courier partners, undeliverable packages arising from buyer error, or events beyond our reasonable control (force majeure).
Risk of loss passes from the artist to Auria Art House upon courier collection, and from Auria Art House to the buyer upon confirmed delivery.
Section 12
Order Tracking
Upon dispatch, you will receive a tracking number via email with a direct link to the courier's tracking page. You can also track your order through your Auria Art House account dashboard.
Tracking Statuses
- Order packed and ready for pickup
- Picked up / Shipped
- In transit
- Out for delivery
- Delivered
Delayed or Stuck Shipments
If tracking shows no movement for 3 or more consecutive days, please contact our support team. We will investigate with the courier partner, provide updates every 2 days, and offer appropriate resolution if the package is determined to be lost.
Section 13
International Shipping
Where international shipping is available, the buyer is solely responsible for all import duties, taxes, customs clearance fees, and compliance with the destination country's import laws. Auria Art House will provide accurate customs declarations, proper international packaging, and all required shipping documentation.
Prohibited for International Shipping
- Items prohibited by the destination country
- Materials restricted under international law
- Items requiring special government permits
- Cultural heritage items without proper authorisation
Customs Delays
Customs clearance is outside our control and may take several days to weeks. We assist with documentation and keep you informed throughout the process.
Section 14
Special Circumstances
Remote Areas
Deliveries to remote or difficult-to-access locations may incur extended delivery timelines, higher shipping costs, and limited courier options. We will inform you of any such constraints before confirming your order.
High-Value & Fragile Items
Enhanced services including professional packaging, dedicated delivery, mandatory insurance, and special handling instructions are applied automatically for artworks identified as high-value or fragile.
Bulk Orders
For bulk purchases or institutional orders, please contact us at admin@auriaarthouse.com for a customised shipping quote. Volume discounts and freight options may be available.
Section 15
Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be posted on our platform with an updated "Last Updated" date. Significant changes will be communicated to registered users by email or platform notification.
Your continued use of the platform after changes take effect constitutes acceptance of the revised policy.